FAQ

Questions, answered.

Have a question before you buy, or need support with an existing order? Reach out. We typically respond within 1–2 business days.

9 questions shown

Composting & usage

24 hours from when you add scraps to when they've broken down into usable compost. You can add scraps continuously, with no need to wait for a cycle to finish.

Fruits, vegetables, meat, eggs, coffee grounds, and fish scraps. Avoid large bones, hard pits (like avocado), shells (oyster, clam), plastics, packaging, and other non-organic materials.

Performance

No. EcoSense uses a triple-layer filtration system of an organic additive, a mesh filter and an activated carbon filter, designed to eliminate 100% of unpleasant odours.

Product care & setup

No installation needed. EcoSense is ready to use out of the box. Simply place it on your counter and plug it in.

Purchase & support

EcoSense comes with a full manufacturer warranty. Register your product after purchase to activate coverage. See our Warranty page for details.

We offer a 7-day replacement window for manufacturing defects only. This is a replacement policy, not a general returns policy. See our Replacement Policy page for full details.

Online payment (ICICI Bank) is being enabled; orders will open shortly.

Contact & support

Replacement filters and starter microbe packs can be ordered directly from the EcoSense website or through our support team at support@theecosense.in.

For pre-purchase questions, email enquiry@theecosense.in. For support after purchase, email support@theecosense.in or reach us on WhatsApp.

Still have a question?

Have a question before you buy, or need support with an existing order? Reach out. We typically respond within 1–2 business days.

Online payment (ICICI Bank) is being enabled; orders will open shortly.