Legal
Privacy Policy
This Privacy Policy explains how Janatics Industrial Automation Pvt. Ltd. (“we”, “us”, “EcoSense”) collects, uses, and protects your information when you use theecosense.in.
Information We Collect
- Contact details you provide (name, email, phone, address) when ordering, registering a warranty, or contacting support
- Order and payment information you provide when completing a purchase
- Shipping information, shared with Shiprocket for delivery
- Email engagement data if you subscribe to our newsletter via Mailchimp
- Basic site usage data via Google Analytics
How We Use Your Information
- To process and deliver your order
- To provide customer support and honour warranty/replacement requests
- To send order updates and, if opted in, marketing communications
- To improve our website and products
Third-Party Services
We work with trusted partners: Shiprocket (delivery), Mailchimp (email), and Google Analytics (site performance). Each of them processes data under their own privacy policies in addition to ours. A secure online payment integration with ICICI Bank Orange PG is in progress; this section will name it once it is live.
Your Rights
You may request access to, correction of, or deletion of your personal data by contacting support@theecosense.in.
Contact
Questions about this policy can be directed to support@theecosense.in.