Legal
Refund and Cancellation Policy
This policy explains the terms under which an order for EcoSense products may be cancelled, and the terms under which a refund may be issued.
This policy applies to orders placed directly through EcoSense.
It does not cover product defects after delivery, which are addressed separately in our Replacement Policy.
Order Cancellation
An order may be cancelled by the customer within 1 day of placing it, provided the order has not yet been shipped.
To request a cancellation, contact our support team at support@theecosense.in with the order details.
Once an order has been shipped, it can no longer be cancelled. In this case, the customer may choose to refuse delivery or initiate a return once the product is received, subject to the terms below.
EcoSense reserves the right to cancel an order under certain circumstances, including but not limited to:
- stock unavailability;
- a pricing or listing error;
- inability to verify the order;
- inability to verify the delivery address.
If EcoSense cancels an order, a full refund will be issued to the customer.
Refund Eligibility
A refund may be requested under the following circumstances:
- The order is cancelled before shipment, as described above.
- The product received is damaged, defective, or significantly different from what was ordered. In this case, the request is handled under the Replacement Policy in the first instance, and a refund is considered only where a replacement is not possible.
- EcoSense is unable to fulfil the order.
Once a unit has been used, including a single composting cycle, it is no longer eligible for replacement or refund, regardless of how long it has been in use.
Refunds are not applicable for change of mind after the product has been delivered and used, except where required by applicable consumer protection law.
Refund Process and Timeline
Once a refund is approved, it will be processed to the original mode of payment within 3–5 business days.
For orders paid by UPI or bank transfer, the refund will be issued to the same account or UPI ID used at the time of payment.
For orders paid through our online payment gateway, the refund will be processed as per ICICI Bank's standard timelines, which may take a few additional business days to reflect.
Customers will receive confirmation by email once a refund has been initiated.
How to Request a Cancellation or Refund
To request a cancellation or refund, contact our support team with:
- order number;
- reason for request.
Our team will confirm eligibility and next steps within 1 to 2 business days.
- Phone
- +91 95003 59477
Company / Contact Details
Janatics Industrial Automation Private Limited